This is the plain-language version. The formal Terms cover the contract details. If anything below feels unclear, write to hello@keptandkin.com and we'll explain.
01The short version
We don't train AI on your photographs. We don't sell, license, or share them with third parties for any purpose other than the print/frame/voice workflow you've explicitly hired us to do. We delete the working files ninety days after delivery unless you ask us to keep them.
02What we collect
From you, when you submit the intake form:
- Your name and contact details
- The photographs you upload or mail to us
- The context you write about the people in them (your intake note)
- Payment information processed by Stripe (we never see your card number)
- If applicable, the consent paperwork for voice-clone work
From your browser, when you visit the site: basic analytics (pages viewed, referring site, country). We do not run a marketing retargeting pixel. We do not run third-party advertising scripts. We do not sell email lists, and we don't put you on a newsletter without an explicit opt-in.
03How long we keep your photographs
We retain the high-resolution digital scans and restored files in your private order folder for ninety days after delivery, so we can fulfill reprints or fix anything you ask us to fix after the fact. After ninety days, the working files are deleted from our active systems. The final deliverable copy remains in our offline backup for one year, then is deleted from that as well.
If you'd like us to delete your photographs immediately on delivery, tell us in the intake note. If you'd like us to keep them indefinitely as an archival service (we offer this for $20/year per order), tell us and we'll add it to your invoice.
04We do not train AI on your photographs
Our restoration workflow uses third-party tools (currently a combination of MyHeritage Reimagine, VanceAI, and Adobe Photoshop). These tools have their own data-handling policies, which we audit and document. Where a tool reserves training rights on uploaded data, we do not upload your identifiable photographs to that tool; we either turn off the relevant retention setting, use the tool in a no-retention mode, or use a different tool altogether. The current list of tools used and their retention setting is available on request.
05Voice-clone work — the consent framework
Voice-clone work is materially different from photograph restoration and requires a separate consent framework. We do not do any voice-clone work without:
- A signed Voice Clone Use Agreement specifying the exact use (length, text, intended audience)
- Documented authority of the consenting party — either the executor of the deceased's estate, or a living relative with documented authority to enforce post-mortem rights of publicity
- A specific source recording, of which we keep a copy alongside the agreement
The audio output of voice-clone work is delivered only to you, the contracting customer. We do not retain the trained voice model after delivery. We do not reuse the voice model for any other order. If a dispute arises within your family about the voice clone, we'll immediately pause delivery and ask for written confirmation from all parties before resuming.
State laws on post-mortem rights of publicity vary widely (Tennessee's ELVIS Act, California's Civil Code §3344.1, New York's Sec. 50-f, and others). We err on the side of declining work in jurisdictions where the law is unclear or the consent chain is in dispute. This is covered in more depth in the Voice Clone Use Agreement we'll send before beginning any work.
06Payment, security, and Stripe
Payments are processed by Stripe. We never see, store, or transmit your credit card number. Stripe's privacy policy applies to that piece of the transaction. Refunds are handled through the same channel.
07Subprocessors
A short list of the third-party services that touch your data, and what they do with it:
- Stripe — payment processing
- Formspree — intake form submissions
- Cloudflare Pages — website hosting
- Google Workspace — email, calendar, file storage
- Dropbox — private delivery links for your finished files
- MyHeritage Reimagine / VanceAI / Adobe Photoshop — restoration tooling, in the audited configuration described above
- ElevenLabs (or successor) — voice-clone tooling, only for memorial concierge orders, only after a signed Voice Clone Use Agreement
- WHCC / Printique — print and frame fulfillment, drop-shipped to you in plain packaging
08Your rights, in plain terms
You can ask us at any time to (a) tell you what we have on file for you, (b) delete it, or (c) correct anything that's wrong. Write hello@keptandkin.com with the subject "Privacy request" and we'll respond within seven business days. If you are in California, Virginia, Colorado, Connecticut, or another state with consumer-privacy legislation, you have the rights guaranteed under your state's law in addition to these.
09Children
This service is not intended for use by anyone under 18. We do not knowingly collect data from minors. Photographs that depict minors are fine; the contracting customer must be an adult.
10How to reach us
[OWNER NAME], doing business as [BUSINESS NAME]
[STREET ADDRESS]
[CITY, STATE, ZIP]
hello@keptandkin.com