By submitting an order through keptandkin.com you agree to the terms below. They are written to be readable; the legal posture is straightforward and the rights you have under your state's consumer-protection law apply on top.
01What we do
We provide photograph restoration services and, on certain tiers, physical print and framing fulfillment, slideshow video production, and (with separate signed consent) memorial voice-clone audio production. The full list of services and pricing is on the Services page.
02What you give us
By submitting photographs and intake information, you represent that:
- You own the photographs or have the right to send them to us
- You have the right to authorize the restoration and any physical reproduction you've ordered
- For voice-clone orders, you have the documented authority described in our separate Voice Clone Use Agreement, which must be signed before any voice work begins
- You are over 18 and authorized to enter this contract
03What we promise
We promise to:
- Read your intake note before work begins
- Apply our published process — human review of every photograph before it leaves the studio
- Send you a digital proof before printing, framing, or shipping anything physical
- Honor one round of revisions in the published price; further revisions are billed at $40 per photograph
- Return your original photographs by insured mail, in a separate package from the prints
- Deliver within the timeline published for your tier, or notify you in writing if we will not
04If we miss the date
If we miss the delivery date you specified on the intake form, you can:
- Cancel for a full refund of any amount not yet spent on print/frame/voice production with our subprocessors
- Continue and receive a 20% credit on the order
- Anything else we can reasonably work out together — write us
05If you cancel
Before we've started work: full refund, on request.
After we've started but before you've approved the proof: a 25% refund, covering our setup time. The work-in-progress files are deleted.
After you've approved the proof and we've begun physical production: we cannot refund the print/frame production cost (those are paid to third-party labs) but we'll cancel anything not yet started and refund the difference.
06If a photograph is damaged in transit
Originals you mail to us are insured by USPS Priority Mail at minimum $50 and you may declare a higher value when we send you the prepaid label. If a photograph is damaged in transit on the way to us, we make a documented insurance claim and we restore from whatever scan we have available. If a photograph is damaged in transit on the way back to you, the same applies in the other direction. We carry our own studio insurance for the brief time the photographs are in our possession.
07Refusal of work
We reserve the right to refuse any order. The common reasons we'll refuse:
- The photograph appears to be of a person we don't have authorization to restore (e.g. a celebrity, a public figure with their own rights)
- The intended use is something we cannot get on board with — an imagined message to a child the person never sent, for example
- The timeline is so tight we cannot do the work to our standard
- The consent chain for a voice-clone order is in dispute
If we refuse work, we refund any payment in full and explain in writing.
08Intellectual property
You retain all rights to your photographs and to the restored versions we deliver. We retain the right to display, with your explicit permission, before/after pairs of restored photographs on the studio gallery page. Permission for gallery use is opt-in, not opt-out; we ask in writing and you can decline without penalty.
09Limitation of liability
To the maximum extent permitted by law, our total liability for any claim arising from this contract is limited to the amount you paid for the order in question. We are not liable for indirect, incidental, or consequential damages. Nothing in these terms waives any right you have under your state's consumer-protection law.
10Governing law
These terms are governed by the laws of [STATE OF LLC FORMATION], without regard to its conflict-of-laws principles. Any dispute that cannot be resolved by writing back and forth in good faith will be handled in the courts of [COUNTY, STATE].
11Changes to these terms
We may update these terms from time to time. If we make a material change, we'll email customers with active orders at the email on file. For orders in flight, the terms in effect at the date of order apply.
12How to reach us
[OWNER NAME], doing business as [BUSINESS NAME]
[STREET ADDRESS]
[CITY, STATE, ZIP]
hello@keptandkin.com